The focus of the role is to care for those who respond to the ministry, and those who support the ministry.

This new position involves both a front line ministry aspect (dealing directly with listeners and supporters by phone and email) and an administrative support aspect. This will include:

• proactively building relationships with donors,

• answering the phone and taking orders and donations,

• following up voicemails left after hours,

• responding to queries from the website and emails,

• calling donors to thank them for their support,

• praying with and encouraging listeners, viewers and donors,

• accurately updating the supporter database as required,

• assisting in the large, monthly donor mailings,

• following up expiring credit cards and failed donation payments,

• overseeing donor systems,

• helping in tidying/cleaning the office and taking rubbish out,

• taking mail to the post office, and

• showing hospitality to volunteers.

The successful applicant will have the following attributes:

• a deep passion to help people grow in their relationship with the Lord,

• a caring heart, prepared to lend an ear and pray with people.

• a proven track record in customer service and/or pastoral care

  roles,

• a demonstrated ability to handle administrative detail and complexity, accurately and reliably,

• the ability to learn quickly and remember detail,

• honesty, integrity, professionalism and the ability to keep donor

  information confidential,

• strong verbal communication and time management skills,

• the desire and ability to work flexibly as part of a small team,

• excellent typing and PC skills,

• a passionate desire to be part of a ministry that sees countless lives transformed as it proclaims the Gospel through the media,

• the ability to be flexible with work hours, and work additional days when required.

  Prior experience in working in the donor management area of a not–for– profit organisation is highly desirable, but not mandatory.